Service Request

Submit a service request and our team will review your information.

Submit Your Request

Please complete the form below. Photos are required in order for us to process your service request.

Photo Requirement:
Photos must be submitted with your request and should be taken from approximately 3-5 feet away. Please include clear photos showing the area of concern.

If you are unable to submit photos through this form, please email them to customerservice@worldoffloors.com.

Warranty & Service Information

Hard Surface Flooring

Hard surface flooring installations are covered by a one year installation warranty from the date of installation.

Carpet Installation

Carpet installations are covered by our Lifetime Installation Guarantee for the original purchaser. Carpet must be properly maintained and cleaned according to the manufacturer’s care guidelines.

Manufacturer Defects

For possible manufacturer defects, World of Floors will work with the manufacturer to help submit and review the warranty claim. Final coverage decisions are made by the manufacturer.

After the one year hard surface installation warranty expires, service visits may have a minimum service charge of $250.00, plus any applicable labor or material costs. Final pricing cannot be guaranteed until the issue is inspected in person.

If replacement boards, planks, tile, carpet, or other materials are needed, World of Floors may offer available materials at a discounted price. Product availability and exact color matching cannot be guaranteed.

FAQs

Are photos required?

Yes. Photos are required in order to process your service request. They should be taken from approximately 3-5 feet away and clearly show the concern.

Is there a charge for service?

If the issue is covered under the installation warranty, there may not be a service charge. After the warranty period, a minimum $250.00 service charge may apply.

Can I get a price before someone comes out?

We cannot guarantee pricing until the issue is inspected in person.

What if it is a manufacturer defect?

World of Floors will work with the manufacturer to help with the claim process. The manufacturer makes the final decision on coverage.

What if material needs to be replaced?

If replacement material is needed, we may offer available materials at a discounted price. Exact matches are not guaranteed.